Privacy Policy

U-Are Technologies Limited (“U-Are”, “we”, “us”, “our”) is a Canadian technology company. We’re responsible for the personal information we handle when you visit our websites, use our apps and services, contact support, apply for a job, or otherwise interact with us. Our mailing address is [Street Address, City, Province, Postal Code], Canada.

Scope

This policy explains what we collect, why we collect it, how we use and share it, and the choices you have. We follow Canada’s federal privacy law (PIPEDA) and, where applicable, provincial laws such as Québec’s Law 25, British Columbia PIPA, Alberta PIPA, and any sector-specific rules that apply to our services.

Information We Collect

We collect information you provide directly (like your name, contact details, account information, payment details handled by our payment partners, messages you send us, and job application materials) and information we get automatically when you use our services (like IP address, device and browser details, pages and features used, and crash or performance data). If we ever need sensitive information, we only collect what is necessary, protect it appropriately, and follow any extra rules that apply.

How We Use Information

We use your information to run and improve our products and services, authenticate you, provide support, communicate about updates and security, personalize your experience, process payments, prevent fraud and abuse, comply with legal obligations, and protect our rights and the safety of our users. If we send marketing communications, we do so with your consent and you can opt out at any time.

Consent and Your Choices

We rely on express or implied consent as permitted by Canadian law. You can withdraw consent at any time, though this may affect features that rely on it. For commercial emails and texts, we follow Canada’s anti-spam rules, identify ourselves clearly, and include an easy unsubscribe link in every message. You can also control optional cookies and similar technologies through our cookie banner and your browser or device settings.

Sharing Information

We do not sell personal information. We share it with service providers who help us deliver our services—such as cloud hosting, analytics, customer support, communications, and payments—under contracts that limit how they use your data and require proper safeguards. We may disclose information if the law requires it or to protect our rights and safety. If our business is involved in a merger, acquisition, financing, or sale, your information may be transferred, with continued protection.

Cookies and Analytics

We use necessary cookies to make our sites and apps work securely. With your permission, we also use optional analytics or advertising tools to understand usage and improve the experience. Québec residents will see clear opt-in choices for non-essential tracking, consistent with Law 25. You can change your preferences at any time through our cookie banner or your browser settings.

Cross-Border Transfers

We may store and process information outside your province or outside Canada (for example, with trusted cloud providers). When we transfer information, we use contractual and organizational safeguards to provide a level of protection comparable to Canadian standards. If you reside in Québec, we conduct a privacy impact assessment before communicating personal information outside Québec and proceed only if protection is adequate; we also inform you that such transfers may occur.

Security

We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Safeguards include access controls, encryption in transit and where appropriate at rest, secure development practices, vendor due diligence, employee training, and incident response procedures.

Retention

We keep personal information only as long as needed for the purposes described here and to meet legal, tax, accounting, and dispute-resolution requirements. When information is no longer needed, we securely delete it or de-identify or anonymize it according to our retention schedule.

Children’s Privacy

Our services are intended for general audiences. We do not knowingly collect personal information from children where parental consent is required. In Québec, personal information about a minor under 14 is collected from a parent or tutor unless doing otherwise is clearly for the minor’s benefit.

Your Rights

You can request access to the personal information we hold about you and ask us to correct anything that is inaccurate or incomplete. You can withdraw consent for optional uses, such as marketing, at any time. If you reside in Québec, you may request your computerized personal information in a commonly used format (data portability) and ask for details about decisions made exclusively by automated processing that significantly affect you, including the main factors involved and how to submit observations or request review. To exercise your rights, contact us using the details below and we will respond within the timelines set by law.

Automated Decision-Making

If we ever introduce features that make decisions about you solely by automated means and those decisions have significant effects, we will tell you this clearly, explain the logic in plain language, describe potential impacts, and outline your available rights, including how to request human review where required.

Breach Notification

If there is a breach of security safeguards involving your personal information, we assess the real risk of significant harm. Where required, we will notify you and report the breach to the appropriate privacy regulator and keep an internal record of all incidents.

CASL (Anti-Spam)

We send commercial electronic messages only with valid consent. Each message identifies us and contains a working unsubscribe mechanism. You can opt out at any time using the link provided or by contacting us.

Third-Party Links

Our services may link to third-party websites or apps. Their privacy practices are governed by their own policies, which we encourage you to review.

Changes to This Policy

We may update this policy from time to time to reflect changes in our services, technology, or the law. If we make material changes, we will post the new version here and update the effective date. We may also notify you by email or in-product notice when required.

Our Privacy Officer can help with questions or requests about your personal information.

Email: support@u-are.ca